30-DAY MONEY-BACK GUARANTEE
We put a lot of care into every piece we offer, and we believe you will love it too. If it is not quite what you expected, you have 30 days to return or exchange it.
TRUSTED BY THOUSANDS ACROSS THE UK
I had to exchange a cardigan for a bigger size and the whole thing was sorted in days. No forms to chase, no arguing, they simply swapped it and sent it back out. It's rare to find a shop that stands behind what it sells like this.
Beatrice H.
Bristol
This chunky knit cardigan is absolutely gorgeous! I've had compliments every single time I've worn it. It's so warm without feeling heavy, and the colour is exactly as shown on the website. I've already got my eye on a second one for the winter.
Rosalind P.
Leeds
I've ordered two times now, a sweatshirt, a coat and a pair of boots and every order has arrived just as described. When I put the wrong house number in, the team fixed it for me the same morning. Lovely, patient people.
Harriet M.
Sheffield
Everything about this order was spot on. The quilted coat is beautifully made, the price was more than fair, and it arrived far quicker than I expected. I wore it straight out the next morning and it kept the chill off completely.
Nancy W.
York
Delivery was faster than I expected! The tracking kept me updated the whole way, so I knew exactly when my boots were arriving. They fit perfectly, comfortable from the very first wear, and the whole process was smooth from start to finish.
Gwendolen A.
Chester
This shop really does deliver what it promises. I ordered two jumpers and a cardigan for the next colder months and all three were better quality than I'd hoped for. Quick, dependable and honest, a refreshing change from other sites I've tried.
Marjorie K.
Norwich
I bought the hooded sweatshirt for the school run and I've barely taken it off since. It's soft on the inside, holds its shape after washing, and the sleeves are actually long enough for once. Already ordered a second colour.
Edith L.
Derby
I'm always between sizes so I used the size guide before ordering, and it was completely accurate. The jumper fits me beautifully across the shoulders. It's such a relief not to have to send things back.
Philippa R.
Cambridge
I had a question about the length of a cardigan before ordering and got a proper, helpful answer within the hour, not a copy-and-paste reply. That kind of service is why I came back a second time.
Winifred T.
Newcastle
COMBINE AND GET AN EXTRA 10%+ OFF
Frequently Asked Questions
The shop is closing — what about my order?
Our shop is closing for good, but the website stays online. You'll still be able to track your parcel and contact our customer service team with any question about your order. So you can order with complete peace of mind — we're here to look after you until the very last delivery.
Do you offer free shipping?
Yes. Free shipping is included on every order, sent with Royal Mail and tracked from door to door.
How long does delivery take?
Orders are processed within 1 to 3 days. Delivery times may vary depending on your location and seasonal demand, but you will always receive tracking updates by email.
How can I track my order?
You will receive a confirmation e-mail with a tracking number, usually within 24 to 72 hours of your order being confirmed. The link updates in real time.
Can I return an item if it doesn't fit?
Yes. You have 30 days from the day you receive your order to return an item. Write to info@charlottebath.uk and our team will guide you through it step by step.
How do I choose the right size?
Every product page has its own size chart with UK sizes and measurements in centimetres. If you are between two sizes, or unsure, send us a message and we will help you choose.
What payment methods do you accept?
All the payment methods available to you are shown at checkout, including the major credit and debit cards.
Is my payment secure?
Yes. Payments are handled by standard, trusted providers and your data is protected with SSL encryption throughout.
How can I contact you if I have questions?
Write to us at info@charlottebath.uk. Our team answers personally, whether it is about sizing, an order or a return.
FREE SHIPPING
Enjoy free shipping on all orders, with real-time tracking included.
SECURE PAYMENT
Transactions are processed with bank-level security.
30DAY MONEY-BACK GUARANTEE
At Charlotte Bath, you shop with complete peace of mind thanks to our refund guarantee.
CUSTOMER SUPPORT
Our team is available to support you quickly and personally.
Contact us at: info@charlottebath.uk















