The shop is closing — what about my order?
Our shop is closing for good, but the website stays online. You'll still be able to track your parcel and contact our customer service team with any question about your order. So you can order with complete peace of mind — we're here to look after you until the very last delivery.
Do you offer free shipping?
Yes. Free shipping is included on every order, sent with Royal Mail and tracked from door to door.
How long does delivery take?
Orders are processed within 1 to 3 days. Delivery times may vary depending on your location and seasonal demand, but you will always receive tracking updates by email.
How can I track my order?
You will receive a confirmation e-mail with a tracking number, usually within 24 to 72 hours of your order being confirmed. The link updates in real time.
Can I return an item if it doesn't fit?
Yes. You have 30 days from the day you receive your order to return an item. Write to info@charlottebath.uk and our team will guide you through it step by step.
How do I choose the right size?
Every product page has its own size chart with UK sizes and measurements in centimetres. If you are between two sizes, or unsure, send us a message and we will help you choose.
What payment methods do you accept?
All the payment methods available to you are shown at checkout, including the major credit and debit cards.
Is my payment secure?
Yes. Payments are handled by standard, trusted providers and your data is protected with SSL encryption throughout.
How can I contact you if I have questions?
Write to us at info@charlottebath.uk. Our team answers personally, whether it is about sizing, an order or a return.